Help

Support

Last updated: September 18, 2026

Need help with LoveAbility? We’re here for you. Email us and we’ll get back to you as soon as we can, usually within 1–2 business days.

Email: loveability.support@gmail.com

Common questions

How do I reset my password?

On the sign-in screen, tap “Forgot password” and follow the email we send you. If you signed up with Apple or Google, sign in the same way you registered.

How do I report or block someone?

Open the person’s profile and choose Report or Block. Reports are private. Read our Community Guidelines for what we do and do not allow.

How do I delete my account?

See our Account & Data Deletion page for the steps and what happens to your data.

How do I change accessibility settings?

In the app, open Settings to change font size, dark mode, and notification preferences at any time.

How do subscriptions and refunds work?

Paid features are billed through the Apple App Store or Google Play. Refunds and billing questions are handled by the store you purchased from. You can also manage or cancel a subscription in your store account settings.

The app isn’t working. What should I do?

Try updating to the latest version and restarting the app. If the problem continues, email us with your device model, operating system, and a short description of what happened.